Trade customer

Returns request

If you have a product that you wish to return, you must obtain a returns number. Simply fill out our online returns request and a member of our product team will be in touch shortly after with further instructions.

Returns request

Access our FTP server

If you want fast access to product information such as instructions manuals or sales datasheets then request a log on record to our FTP server. Give us a few details and your log in details will be emailed to you immediately.

Access FTP server

Speak to the technical department

We pride ourselves on our customer service and technical support. You can call our technical team on 01488 658 276, however if you have a less urgent enquiry, e-mail our technical adviser, Mark Crewe. View Marks profile.

Technical support