Job Description

We are looking for a proactive and detail-oriented Internal Sales Support
professional to join our team. In this role, you will provide exceptional
administrative and customer support to ensure the smooth operation of our
sales processes. You will play a vital role in supporting the external sales
team, managing customer relationships, and maintaining efficient sales
administration practices.

Key Responsibilities 

• Manage inbound sales calls with professionalism, enthusiasm, and a customer-first approach.
• Support the external sales team by identifying and highlighting new sales opportunities.
• Provide accurate product information and timely support to customers.
• Accurately process and manage customer orders from quotation to completion.
• Maintain and update customer records in the CRM system, ensuring all information is accurate and up to date.
• Collaborate with internal departments to resolve customer queries and ensure seamless communication.
• Assist in achieving company targets through efficient administrative support and proactive customer engagement.
• Prepare reports and documentation to support the sales team’s activities.

Essential Skills 

• Minimum of two years’ experience working in a similar office environment
• Good organisational skills and the ability to prioritise tasks effectively
• Strong communication skills, both verbal and written
• Confident telephone manner and customer-focused attitude
• Proficiency in using office software and CRM systems
• Ability to work independently and as part of a team

Qualifications & Desired Skills

• Experience with Sage Line 50 or similar accounting software
• Familiarity with Salesforce CRM or equivalent
• Proven ability to work to and achieve targets
• Good communication and interpersonal skills
• Problem solving ability and confidence in dealing with customer requests
• Organisation and multi-tasking skills, high level of attention to detail
• Team oriented and self-motivated individual
• Customer centric approach, the ability to deliver high level of customer service
• Additional sales training or certifications are a plus

Benefits 

• Competitive salary
• Workplace pension
• Comprehensive training provided
• Opportunities for career development and progression
• Ideally located close to Newbury town centre and a short walk from Newbury Racecourse train station
• Enjoy a comfortable and modern working environment in our purpose-built offices, designed to provide an ideal space for productivity and collaboration

Team Environment

At Beninca Automation UK Ltd, we pride ourselves on fostering a vibrant and dynamic team environment. Our young and energetic workforce thrives in a fun yet hardworking atmosphere, where collaboration and camaraderie are at the heart of everything we do. We believe in building strong team bonds through regular social events and engaging team-building activities, creating a supportive and inclusive culture that inspires both personal and professional growth. Joining our team means becoming part of a close-knit group that values hard work, innovation, and the enjoyment of shared success.

Staff testimonial

I started my journey with Beninca UK in 2021 as an apprentice, and I have thoroughly enjoyed being part of such a dedicated and hardworking team. Over the years, I’ve built strong relationships with my colleagues and I’m grateful for the exciting opportunities and career progression I’ve experienced as part of the company. Working in a collaborative and encouraging environment has allowed me to grow both personally and professionally. The management team is incredibly supportive and has recently shared a 3–5-year strategic plan focusing on our anticipated growth and success. The future looks exceptionally bright for Beninca UK, and I would highly recommend Beninca UK as an employer to any potential candidates.

Faith Elam – Marketing Manager – January 2025

Download the Job Brochure

DOWNLOAD – Internal Sales Support

How to Apply

Please send your CV and a cover letter detailing your relevant experience to Jamie Berry on jamie@beninca.co.uk.