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Beninca UK Privacy Policy
Last updated: May 16, 2018

This Privacy Policy (“Policy”) is incorporated into Beninca Automation UK Ltd’s Terms and Conditions of Sale located here (the “Terms and Conditions of Sale”) and applies to the information obtained by us through your use of Beninca’s Site, and Services that we provide as described in this Policy. Capitalised terms used in this Policy and not otherwise defined shall have the meanings provided for those terms in the Terms and Conditions of Sale.

To make this as easy as possible…..
Here are some simplified examples of the types of data that we collect, how we use that data and how we protect the data we collect directly or automatically.

What information do Beninca collect?
When you interact with our website or service (telephone call or email) we collect information that alone or in combination with other data, could be used to identify you, this is classed as Personal Data. Some information we collect, which can be collected automatically, is data that cannot be linked back to you, this is classed as Non-Personal data. This information is important to us as it allows us to provide you with the service you have enquired about.

How do Beninca use this information?
We use the data that we collect to legitimately provide you goods or services within our legitimate business interests. For example, you may want to purchase a product from us, for this to happen, we need to know who you are, your location for deliveries and payment details, such as a credit or debit card over the telephone. Without collecting this data, that transaction would not be possible. In a further example, once we know who you are, and you’ve paid for the product, to deliver that product we may employ a third-party courier, so we will need to share certain information with them in order for the goods to arrive with you.

We may also need to communicate with you about company news, product news or even special offers on the products and services that we provide. As a customer of ours you are likely to have a legitimate interest in this information and we want to share it with you. Without the stored information, we have no way of sharing such news with you.

Does Beninca share the data that it collects and stores?
We only disclose Personal Data to third parties when this is a requirement to fulfil a legitimate business practice, like the example above. We employ third-party courier services to deliver our products all over the UK. When you place an order with us, we will share your delivery address, which can be deemed as Personal Data with the third-party courier company for the goods to be delivered. When you open an account with us, you grant us the explicit content to perform such business processes.

If you have enquired about finding an installer (either from this site or our affiliated site:, owned by Beninca Automation UK Ltd), the same applies in terms of the type of data that we collect, both Personal and Non-personal data that is either submitted by the User or Visitor or collected automatically. The data collection is aimed at receiving information from the Visitor in relation to a specific enquiry about our services related to automated gates and access control products. Depending on how you have indicated to us how you wish to be contacted, we would either suggest recommended trade installers in the postcode area to the Visitor or User, or pass on the necessary contact details to one or more third party gate professionals in that postcode area.

No product, promotion, company news or other company information will be sent to or shared with Visitor data that is collected other than the return of information they have requested in their submission of the contact form.

The data is shared with the intention of facilitating contact between the Visitor and the Client to which can provide the services required by the Visitor. In reverse, the Client information from the formed list of recommended installers, both Personal and Non-personal data is shared with the Visitor as part of the product or services request. The act of sharing this data is done so in accordance with the rest of this policy and its sole purposes is part of providing the Service from Beninca Automation UK Ltd.

Beninca UK does not sell or rent your data, personal or non-personal data.

Now let’s get a little more technical and explain all of that in more detail….
“Beninca” means, the company, Beninca Automation UK Ltd

“Client” means a customer of Beninca Automation UK Ltd.

“Client Data” means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of the Service stores within the Service.

“Site” means our website, and all other related websites run by Beninca Automation UK Ltd such as

“Service” means anything related to the services that we provide in connection with our Terms and Conditions of Sale

“Personal Data” means any information relating to an identified or identifiable individual.

“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to log in.

“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.

“User” means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.

“Visitor” means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service.

1.The information we collect on the Service.
We collect different types of information from or through the Service. The legal bases for Beninca’s processing of personal data are primarily that the processing is necessary for providing the Service in accordance with Beninca’s Terms and Conditions of Sale and that the processing is carried out in Beninca’s legitimate interests, which are further explained in the section “How We Use the Information We Collect” of this Policy. We may also process data upon your consent, asking for it as appropriate.

1.1 User-provided information.
When you use the Service, as a User or as a Visitor, you may provide, and we may collect Personal Data. Examples of Personal Data include name, email address, mailing address, mobile phone number, and credit card or other billing information. Personal Data also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual. You may provide us with Personal Data in various ways on the Service. For example, when you use the Contact Form, use the Service, post Client Data or send us customer service -related requests.

1.2 “Automatically collected” information.
When a User or Visitor uses the Service, we may automatically record certain information from the User’s or Visitor’s device by using various types of technology, including cookies, “clear gifs” or “web beacons.”

This “automatically collected” information may include the following:

IP addresses or other device address or ID
Web browser and/or device type
The web pages or sites visited just before or just after using the Service
The pages or other content the User or Visitor views or interacts with on the Service
The dates and times of the visit, access, or use of the Service.
We also may use these technologies to collect information regarding a Visitor or User’s interaction with email messages, such as whether the Visitor or User opens, clicks on, or forwards a message. This information is gathered from all Users and Visitors.

1.3 Information from other sources.
We may obtain information, including Personal Data, from third parties and sources other than the Service, such as our partners, advertisers, credit rating agencies, and Integrated Services. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy.

2. How we use the information we collect.
We use the information that we collect in a variety of ways in providing the Service and operating our business, including the following:

3.1 Operations.
We use the information – other than Client Data – to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process Client Data solely in accordance with the directions provided by the applicable Client or User.

3.2 Improvements.
We use the information to understand and analyse the usage trends and preferences of our Visitors and Users, to improve the Service. Should this purpose require Beninca to process Client Data, then the data will only be used in anonymized or aggregated form.

3.3 Communications.
We may use a Visitor’s or User’s email address or other information – other than Client Data – to contact that Visitor or User (i) for administrative purposes such as customer service, to advise of important product information such as recalls or safety or (ii) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You can opt-out of receiving any promotional communications as described below under “Your Choices.”

3.4 Cookies and tracking technologies.
We use automatically collected information and other information collected on the Service through cookies and similar technologies to: (i) personalise our Service, such as remembering a User’s or Visitor’s information so that the User or Visitor will not have to re-enter it during a visit or on subsequent visits; (ii) provide customised information; (iii) monitor and analyse the effectiveness of Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service. You can obtain more information about cookies by visiting

3.5 Analytics.
We use Google Analytics to measure and evaluate access to and traffic on the Public Area of the Site and create user navigation reports for our Site administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users’ and Visitors’ activity on our Site. For more information, see Google Analytics Privacy and Data Sharing. We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the Site and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.

4. To whom we disclose information.
Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store to third parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

4.1 Service providers.
We work with third party service providers who provide website development, hosting, maintenance, email and other services for us. These third parties may have access to, or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions.

4.2 Non-personally identifiable information.
We may make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Service.

4.3 Law enforcement, legal process and compliance.
We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws or to otherwise cooperate with law enforcement or other governmental agencies. We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.

4.4 Change of ownership.
Information about Users and Visitors, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the User or Visitor Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

Client Data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Service, and only if the recipient of the Client Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

5. Your choices.
5.1 Access, correction, deletion.
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an Integrated Service, you may contact us as set forth in the “How to contact us” section. At your request, we will have any reference to you deleted or blocked in our database.

At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact Beninca’s Data Protection Officer at You also have a right to lodge a complaint with data protection authorities. This provision does not apply to Personal Data that is part of Client Data. In this case, the management of the Client Data is subject to the Client’s own Privacy Policy, and any request for access, correction or deletion should be made to the Client responsible for the uploading and storage of such data into the Service.

5.2 Opting out from commercial communications.
If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email itself or by sending an email to

Please be aware that if you opt-out of receiving commercial email from us, it may take up to ten (10) business days for us to process your request. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our products and services. Beninca has no direct relationship with the Client’s customers or third party whose Personal Data it may process on behalf of a Client. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data or withdraw consent for further contact should direct his or her query to the Client or User they deal with directly. If the Client requests Beninca to remove the data, we will respond to its request within thirty (30) days. We will delete, amend or block access to any Personal Data that we are storing only if we receive a written request to do so from the Client who is responsible for such Personal Data, unless we have a legal right to retain such Personal Data. We reserve the right to retain a copy of such data for archiving purposes, or to defend our rights in litigation. Any such request regarding Client Data should be addressed as indicated in the “How to contact us” section and include sufficient information for Beninca to identify the Client or its customer or third party and the information to delete or amend.

6. Third-party services.
The Service may contain features or links to web sites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.

7. Data security.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the “How to Contact Us” section.

8. Data transfer.
We may transfer, process and store Personal Data we collect through the Service in databases and with service providers located outside the EU. These locations may not have the same data protection framework as the country from which you may be using the Services. When we transfer Personal Data, we will protect it as described in this Privacy Policy.

9. Changes and updates to this policy.
Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will make it available through the Service, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the Service after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.

10. How to contact us.
Please contact us with any questions or comments about this Policy, your Personal Data, our use and disclosure practices, or your consent choices by email at If you have any concerns or complaints about this Policy or your Personal Data, you may contact Beninca’s Data Protection Officer by email at

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