Returns request

Request a returns authorisation

All products from the Beninca Group that are supplied by Beninca Automation UK Ltd, are covered by a 30-month warranty from the date of installation. This applies only if the date of installation is recorded with Beninca UK using our online form. If the installation is not registered, the 30-month period is valid from the date of invoice or the date stamped on the manufacturing label on the product. Products we supply from other manufacturers such as intercoms products may have their own warranty conditions, dictated by the manufacturer.

Returns will not be accepted unless previously agreed with Beninca UK and a returns number has been issued.

Beninca UK Returns Policy

To download any of the following information, please click on the links below:

Returns policy Certificate of guarantee Terms of sale

Request a returns authorisation…

Please take a moment to fill out the form below and we’ll be in touch.


Date Purchased:*


Anticipated outcome - (warranty replacement - goods replaced / credit / repair)....other...


(Give details of when we are likely to recieve the goods back at Beninca UK)

* Required

Please note: The information we collect on this form will be used to contact you regarding your enquiry. Your details will only be used by Beninca Automation UK Ltd. We will not sell, share or distribute your contact details with any third party, unless required to by law. For full details on how we use your information, see our Privacy Policy.