A message to the users of Beninca products (*The owner of the gate/door system):

Our products have been designed to be installed by a professional gate or door engineer. Beninca Automation UK Ltd does not supply products directly to end users. To purchase our products directly you must apply for a trade account and must be a professional gate/door or security installer and purchase under our terms and conditions of sale.As an installer, if you have purchased Beninca products online or through a third-party distributor, we advise you to contact your supplier in regard to the warranty offered under the contract that you have with them (Sale of Goods).

For end users of our products, all products within the Beninca Group are sold with a warranty period of 30 months (details below) that is valid if the product has been installed to manufacturers specification which is clearly identified in all installation instructions. The warranty is personal to the person or company that buys the product from us and is non-transferable. Almost all our products are sold as pieces of partly completed machinery (components) and require alterations by the installer for the component to be part of working machinery (the gate system). This information is very important when considering the warranty for our product because there are warranty conditions that the installer must adhere too as well as conditions such as maintenance and servicing schedules which can affect the warranty available to you.

We advise you to discuss and understand the on-going warranty and responsibilities of your gate system with your installer. It is vital to understand your warranty, prior to installation as your contract of sale is held with the installer in terms of the original installation as well as any on-going maintenance contracts