Lockdown 2.0: We remain OPEN and FULLY OPERATIONAL.
Following the recent announcement from UK Government, we have been reviewing the guidance closely and wish to make all our customers aware of the following changes to our working practice between Thursday 5th November 2020 until Wednesday 2nd December 2020.
We are pleased to inform you all we are still fully operational, with good stock levels across our entire portfolio.
We have already implemented several changes to the way we work, to ensure the safety of our staff, customers and their families, however, we have now re-introduced some additional measures which we want to make all customers aware of:
As of Thursday 5th November, we will be unable to welcome visitors to our premises in Newbury, Berkshire. Our trade counter will be temporarily closed over this period, so all orders must be made directly with the sales team via the telephone on 01488 658 276 or emailed to firstname.lastname@example.org.
Training on Hold
We have temporarily postponed any training dates and will get in contact directly with any candidates that were due to come and visit us. We will look to resume training as and when we can and will keep you updated as soon as new dates are released and it is safe to do so.
Our technical advisors will continue to provide invaluable support throughout this time, so there will be no disruption to the exceptional service we pride ourselves on. Simply call as normal and support will be provided in our usual prompt and professional manner.
Collection of Goods
We will continue to allow the collection of goods; however, this will no longer take place at our trade counter. All collections are to be pre-arranged with the sales team, with our warehouse staff preparing and leaving goods in a dedicated shelter, close to our shutter doors. To allow our staff sufficient turnaround time, please can we ask that all customers provide at least one hour notice before collection. All customers are asked to wear a mask when picking up goods.
Once again, we would like to take this opportunity to thank all our customers for your continued support and patience during this unusual time.
Finally, Benincà UK would like to wish all our customers, suppliers, and competitors the very best of health during this unique time.